At the Bird Festival, we are committed to ensuring that your experience is seamless and enjoyable from start to finish. To achieve this, we've crafted this comprehensive support documentation to serve as your go-to resource for any questions or concerns you might have. Our aim is to empower you with the knowledge needed to navigate every aspect of your festival journey, be it technical queries, logistical challenges, travel arrangements, lodging inquiries, transportation details, or festival trip specifics.

We understand that sometimes questions arise beyond what documentation can cover, or technical issues may occur. In such instances, rest assured, we have your back! Our dedicated support system, powered by Zendesk, allows you to submit support tickets directly to our festival staff. They are here to assist you promptly and effectively. Additionally, you can reach out via our phone message line, where your voicemail will automatically generate a support ticket. Your festival experience matters to us, and we're here to ensure you have the best and most hassle-free time at our event. Let's make your birding adventure extraordinary!

How to Ask for Help

1. Send an email to [email protected].
2. Click the Communicate button on the dashboard.
3. Click the CONTACT FESTIVAL button in Available Trips to ask about that specific trip.
4. Call the festival message line. Your message will be converted to a support ticket. Note: If you call from the same number in your profile the system will match up your phone number with your profile allowing the festival to respond via email.